Frequently Asked Questions
Here you will find a list of common questions regarding our service. Don't see your question below? Give us a call. We'd be happy to help.
What is your coverage area?
Our service covers Snyder, Union and upper Northumberland Counties. Because our service requires proximity to our towers, not all areas will be accessible. Please call us to check your specific area.
Do I have to sign a contract?
Our standard services are available to residential customers with no contract. Some of our non-standard installations may have a contact but that is evaluated on a case by case basis.
Do I need to put something on the outside of my home or office?
Our service uses radio technology which requires an antenna to be mounted on the side or top of your house. The antenna is much smaller than a traditional satellite dish. The installation location is largely dependent on the direction to our nearest tower, tree cover, and other nearby buildings which may block line-of-sight. We will also run a single cable from the antenna location inside of your home or office to your router location. In some cases we can mount our antenna to trees, poles, or nearby out buildings. This is determined on a case by case basis.
Do streaming services such as Netflix, Hulu, and Amazon Video work with your service?
Yes. Video streaming services work great on our Internet plans.
Do I need to subscribe to other services such as phone or TV to get an Internet plan?
No. We do not offer phone or TV services at this time and do not require you to carry these services in tandem with our Internet plans.
Can I have WiFi inside my home or business?
Yes. Our service is a wireless service but it is not Wifi. It does, however, work with your existing wifi router. If you don't have wifi inside of your home or business, we can setup a wifi router at an additonal fee.
Is your service affected by weather?
Weather can always be a factor when dealing with any wireless signal. However, unlike satellite Internet service, weather related issues are a rare occurrence with the technology we use.