Acceptable use Policy

Last Updated: 5/27/2019

What is this document?

This is Susquehanna Broadband’s Acceptable Use Policy (AUP), which is part of your Terms of Service.  By ordering a service from Susquehanna Broadband or by using a service provided by us, you accept this policy and agree to follow the rules explained in it.  This document is just as binding as the Terms of Service.

We may revise this policy at will.  Changes are in force as soon as the revised document is published.  “Published” means uploaded to our website.  Any changes will apply instantly only to the portion of the Terms of Service contained in this document.  30 Days notice must still be given by Susquehanna Broadband for any changes to other parts of the Terms of Service not included in this document.


Customer, I, you, your: means a person, a company, or legal entity who subscribes to a service provided by Internet Wireless.

User: Also refers to a person, company, or legal entity who subscribes to a service provided by Susquehanna Broadband, but also includes someone who also uses the same service.

Service: Any service provided by Susquehanna Broadband

Equipment: Means any hardware or device provided by Susquehanna Broadband for us by a customer.

Susquehanna Broadband, we, us: Susquehanna Broadband, PO Box 1, Lewisburg, PA 17837.

What is an Acceptable Use Policy (AUP)?

Every reputable Internet or telecommunications provider has an Acceptable Use Policy, or AUP.  Its purpose is to describe what kinds of behavior are acceptable while you are using the ISP’s services—or rather, to describe what kinds of behavior are not acceptable, why this is so, and what will happen if you engage in them in violation of the AUP.  Some of the rules are based on the law, and some on the Internet conventions that have developed in the last two or three decades

What happens if you violate the AUP?

 If you do something illegal or otherwise in violation of the guidelines given here, we will take action.  If you do something blatantly illegal or directly harmful to life or property, we may immediately suspend or close your account and shut down your access to the Internet.  We are required by law to report some kinds of behavior to law enforcement, including (but not limited to) child abuse and child pornography of any kind, terrorism, and certain kinds of threats.  If you do something less directly harmful, Susquehanna Broadband will send you a warning or make contact with you.  If you continue to violate the AUP, Susquehanna Broadband may close your account.  You have the right to disagree with us, but the decision is Susquehanna Broadband’s alone.  If someone else uses your account to do something which violates the AUP, you are still responsible and may have your account suspended or closed.  If this is done without your knowledge, you are still responsible.  If you can convince us that you will control access to your account more closely in the future, we may reinstate your account without prejudice.  If in any event, whether your account is suspended or closed, Susquehanna Broadband does not owe you credit.  If you lose access because of your own or your users’ behavior, you will not get a refund.  Outstanding charges still apply.  There may be a disconnection and/or reconnection fee that may be charged.


Susquehanna Broadband offers access to the Internet and other telecommunications services.  However, the Internet is not owned, operated, managed by, or in any way affiliated with Susquehanna Broadband.  The Internet is a separate network of computers independent of Susquehanna Broadband.  Your use of the Internet and telephone network is solely at your own risk and is subject to all applicable local laws and regulations.  Your access to the Internet is dependent on numerous factors, technologies, and systems, most of which are beyond the authority and control of Susquehanna Broadband.


Unless utilizing a business level service, which specifically allows running of servers, you are not to run a dedicated server, serving resources accessible to the Internet outside the Susquehanna Broadband network using your Susquehanna Broadband service.  This includes HTTP, FTP, or any other major protocol based resource/service.  Note that we do not mind small amounts of usage with regard to remote control applications such as RDP or VNC as well as limited personal use of such servers such as file transfers between home and work.


Any application that is usually considered peer to peer should be configured in such a fashion as to cause minimal impact to the Susquehanna Broadband network.  This including limited upload and download speeds.

Your Username and Password

You are not to give your username and password to anyone outside your household as they may use it elsewhere on the Susquehanna Broadband network.  You are liable for any activity by anyone connecting through your subscribed service, or by using your username and password.

Local Laws

All local laws must be followed when using a service provided by Susquehanna Broadband

Unacceptable Conduct

You need to avoid certain activities when using a service provided by Susquehanna Broadband:

Harassing anyone; violating anyone’s privacy; attempting to use Susquehanna Broadband as a starting point for an activity that will intentionally hurt or annoy someone; participating in chain letters; harassing, threatening, or abusing Susquehanna Broadband’s staff; excessive posting or otherwise abusing Usenet; sending bulk unsolicited emails (spam); using Susquehanna Broadband for any spam-related purpose; making available any software, script, product, or service that will violate this AUP (this includes, but is not limited to, programs for the distribution of spam); forging or falsifying any information, including (but not limited to) TCP/IP packet headers or any part of the header information in an e-mail message or Usenet posting; email “bombing” or flooding; any attempt to overload Susquehanna Broadband’s, or any other, system; network-unfriendly activity or “hacking” that interferes with normal network operations; attempts to gain unauthorized access to (“hack into” Susquehanna Broadband’s servers, or to access Susquehanna Broadband data, accounts, systems or networks, or to find security holes in an Susquehanna Broadband system, whether those attempts are electronic or otherwise; any activity which could damage, disable, overload or impair Susquehanna Broadband’s services; intentionally leaving open SMTP ports so as to allow the sending of unsolicited email by a third party.  That is, if you are running a mail server on an Susquehanna Broadband account, you may not leave it open for email relay.  Please note that Susquehanna Broadband reserves the right to send announcements and other e-mail to its customers.  That is not spam.  You agree to receive such e-mail when you order an Susquehanna Broadband service.

Unacceptable Data

“Data” means text, pictures, software, recordings, or any other form of information.  In the event of complaints against your data, Susquehanna Broadband alone will determine whether the file or information in question is unacceptable.  Susquehanna Broadband supports the uncensored flow of information and ideas over the Internet.  We do not monitor what you are receiving or transmitting in the form of e-mail, web pages, or other data.  We do not exercise editorial control over the content of any web site, e-mail message, Usenet posting, or other data created through or accessible via our service.  However, we may remove any materials that we believe to be illegal or in some other way violate Susquehanna Broadband’s policies, or may be subject us to liability.  If you run your own web server, e-mail server, or any other kind of server, you are totally responsible for those servers and their content.  Make sure you are aware of any laws regarding the material you are providing, including copyright laws.  You should contact Susquehanna Broadband to talk about running your own server as it may violate the server-specific clause above.

Do not upload, e-mail, post or otherwise distribute data which is:  unlawful or illegal under the laws of the United States or Pennsylvania; threatening; abusive; harassing; libelous; defamatory; obscene; deceptive; fraudulent; invasive of another’s privacy; inaccurate, intended to victimize, harass, degrade, or intimidate a person or group on the basis of religion, gender, race, ethnicity, age, disability, or any other reason; intended for us in distributing unsolicited bulk mail, “hacking”, or other proscribed activities.

More Unacceptable Activities

If you shouldn’t do it in “real life”, you shouldn’t do it on the Internet.  Do not do any of these things when using the Susquehanna Broadband service: fraud, false advertising, unsolicited advertising, copyright violations, use of trademark or service mark to which you have no rights, trade secret violations, any intentional disruption of communication.  You may not use Susquehanna Broadband to work around some other ISP’s rules or to abuse another service.  You may not use any part of the Susquehanna Broadband service to support an activity done elsewhere which violates this AUP.  For instance, you can’t link to a web site hosted at Susquehanna Broadband in unsolicited bulk e-mail even if you send it from another service.

Valid Return E-Mail Address

All e-mails sent by you must have a valid return e-mail address.

Moving of Susquehanna Broadband’s Equipment

No equipment supplied by Susquehanna Broadband may be removed from its installed position unless you have permission of Susquehanna Broadband.  It remains property of Susquehanna Broadband.